Newgen Software Technologies, a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management solutions, has announced the launch of iBPS 3.0, its latest version of Business Process Management (BPM) product suites. Newgen BPM product suite is capable of handling both structured as well as unstructured processes and cases.
Dynamic Case Management functionality will help customers to create processes which are dynamic in nature. This implies that the Process Flow can have dynamic tasks which can be initiated at run time, or totally new tasks can be created real time as needed. Case Visualization capabilities of the system enable case participants to get a holistic view of the case and also to take up tasks assigned to them. The system supports collaboration between knowledge workers using tools such as chat, screen sharing, discussion forums, person and case calendars, etc.
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